Frequently asked questions

UCBCares is a service providing information available on the web or by contacting UCBCares by phone or e-mail on specific diseases and their treatment. This includes information for the general public and specific information if you are a patient taking a UCB product.

Medical information on different diseases in which UCB has treatments as well as all the medicines that UCB has made available to patients. This includes information for the general public and specific information for patients using a UCB medication.

UCBCares offers patients and healthcare professionals services through:

• Web portals with information about specific diseases and treatments

• A personalised service by a team of professionals willing to serve users by phone and / or email.

For medical information and general inquiries please visit https://www.ucb-canada.ca/en/about-ucb/Contact.

If you have any questions about BIMZELX or CIMZIA contact the support line at: 1-800-908-5555 open 8 am to 8 pm, EST, Monday to Friday.

Nurse case managers are available from 9 am to 5 pm, EST, Monday to Friday.

For medical information and general inquiries please visit https://www.ucb-canada.ca/en/about-ucb/Contact.

If you have any questions about BIMZELX or CIMZIA contact the support line at: 1-800-908-5555 at: 1-800-908-5555 open 8 am to 8 pm, EST, Monday to Friday.